Terms of service

Terms of Service (UK and EU)

Last updated: 2025/09/01

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GENERAL INFORMATION

This website is operated by Cloudman LTD. Throughout the site, the terms “we”, “us” and “our” refer to Cloudman LTD. Cloudman LTD offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms of this agreement, you may not access the website or use any Services.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and Services.

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SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

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SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card data) may be transferred unencrypted and adapted to technical requirements of networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

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SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current.

This site may contain historical information, provided for reference only. We may update content at any time without obligation.

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SECTION 4 – PRICES AND TAXES

Prices for our products are subject to change without notice.
 • All prices are shown inclusive of VAT (where applicable).
 • Delivery charges are shown separately at checkout before you confirm your order.
 • If you select an express delivery option, additional costs apply.

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SECTION 5 – DELIVERY

Delivery times and costs are displayed at checkout before you complete your order. We aim to deliver within the estimated times provided, but delays may occur.

Risk of loss passes to you once the goods are delivered.

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SECTION 6 – CONSUMER RIGHTS

Nothing in these Terms affects your statutory rights under:
 • the UK Consumer Contracts Regulations 2013, or
 • the EU Consumer Rights Directive 2011/83/EU (for EU customers).

This includes your 14-day right to cancel an online order without giving any reason, as detailed in our Refund & Returns Policy.

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SECTION 7 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online. These may have limited quantities and are subject to return only according to our Refund & Returns Policy.

We make every effort to display products accurately but cannot guarantee exact colour representation.

We reserve the right to limit sales of our products or Services on a case-by-case basis.

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SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information.

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SECTION 9 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links “as is” without any warranties. Use of such tools is at your own risk.

We are not responsible for third-party content, products, or services.

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SECTION 10 – USER CONTENT

By submitting comments or suggestions, you grant us the right to use them without restriction.

You must not post unlawful, offensive, or harmful content.

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SECTION 11 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

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SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.

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SECTION 13 – PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, infringing intellectual property rights, transmitting viruses, or attempting to circumvent security features.

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SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted or error-free.

All products and Services are provided “as is” and “as available.”

Cloudman LTD and its affiliates shall not be liable for indirect or consequential damages, except where prohibited by law.

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SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Cloudman LTD against claims arising from your breach of these Terms.

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SECTION 16 – SEVERABILITY

If any provision is found unlawful or unenforceable, the remaining provisions remain in effect.

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SECTION 17 – TERMINATION

These Terms remain effective until terminated by you or us.

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SECTION 18 – ENTIRE AGREEMENT

These Terms, together with our policies (Refund & Returns Policy, Privacy Policy, etc.), constitute the entire agreement between you and us.

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SECTION 19 – GOVERNING LAW

These Terms shall be governed by the laws of the United Kingdom.

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SECTION 20 – CHANGES TO TERMS

We reserve the right to update these Terms at any time.
A copy of these Terms can be provided to you in a durable format (e.g., PDF by email) upon request.

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SECTION 21 – ONLINE DISPUTE RESOLUTION (ODR)

In accordance with EU law, consumers may use the ODR platform for alternative dispute resolution:
👉 https://ec.europa.eu/consumers/odr

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SECTION 22 – CONTACT INFORMATION

Questions about the Terms should be sent to: office@icloudman.com

Company details:
CLOUDMAN LTD
Unit 10 Enterprise Court, Farfield Park
Rotherham, S63 5DB, United Kingdom
Company No: 09322469
VAT: GB382712589
Email: office@icloudman.com
Website: www.icloudman.co.uk