Privacy policy
Privacy Policy (UK and EU GDPR)
Last updated: September 25, 2025
CLOUDMAN LTD, operating under the brand ELPLAST, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Services are powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy (UK & EU GDPR) describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
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Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymised or de-identified information.
We may collect or process the following categories of personal information depending on how you interact with the Services:
• Contact details (name, billing/shipping address, phone number, email)
• Financial information (card details, payment confirmation, transaction details)
• Account information (username, password, preferences)
• Transaction information (items viewed, cart contents, wishlist, purchases, returns)
• Communications with us (e.g. customer support inquiries)
• Device information (browser, network, IP address)
• Usage information (interactions with the Services, navigation data)
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Personal Information Sources
We collect personal information:
• Directly from you (when you create an account, make a purchase, or contact us)
• Automatically (via your device and cookies when using the Services)
• From service providers (e.g. payment processors, shipping companies)
• From partners or other third parties
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Cookies and Similar Technologies
We use cookies and similar technologies (such as pixels, tags, and local storage) to:
• Ensure the proper functioning of our online store
• Remember your preferences and settings
• Analyse site traffic and usage patterns
• Provide personalised content and marketing
Types of cookies we use include essential, performance, functional, and marketing cookies. Some cookies are placed by third-party partners (e.g. analytics or advertising providers).
You can manage your cookie preferences at any time via our cookie banner or browser settings. Disabling certain cookies may limit website functionality.
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How We Use Your Personal Information
We may use your personal information to:
• Provide, tailor, and improve the Services
• Process payments and fulfil orders
• Offer customer support and respond to inquiries
• Send marketing and promotional messages (if you consent)
• Ensure security, prevent fraud, and comply with legal obligations
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How We Disclose Personal Information
We may share personal information:
• With Shopify and third-party service providers (IT, payments, shipping, analytics)
• With business and marketing partners
• When required by law or legal process
• In connection with a business transfer (e.g. merger or acquisition)
• With affiliates within our corporate group
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Relationship with Shopify
The Services are hosted by Shopify. Shopify may collect and process your data, including for personalised advertising. For details, see the Shopify Privacy Policy.
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Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.
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Children’s Data
We do not knowingly collect data from children under the age of majority.
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Security and Retention of Your Information
No system is completely secure. We retain your data only as long as necessary for the purposes described or as required by law.
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Your Rights and Choices
Depending on where you live, you may have rights such as:
• Access, rectification, deletion, portability of your data
• Objecting to or restricting processing
• Withdrawing consent
• Managing marketing communication preferences
EEA/UK residents may exercise these rights by contacting us or through the Shopify Privacy Portal.
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Complaints
You may contact us with complaints or lodge a complaint with your local data protection authority.
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International Transfers
We may transfer data outside the EEA/UK using Standard Contractual Clauses or other safeguards.
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Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a revised date.
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Contact
If you have questions or want to exercise your rights, contact us:
CLOUDMAN LTD
Unit 10 Enterprise Court, Farfield Park
Rotherham, S63 5DB, United Kingdom
📧 office@icloudman.com